Shipping policy
Do you ship internationally?
How long will my order take to arrive?
Will I receive tracking info?
All of our parcels are tracked, insured and will be delivered by your local nationwide courier company. We will send you an email containing a tracking number once the product has been dispatched from our manufacturer.
You can input this tracking number on our website for convenience, it also links to your local nationwide courier for ease of use once it has been transferred from the appropriate overseas logistics company (e.g USPS, AU post, NZ post).
If I order today, will I receive by X date?
How do I track an order?
To track an order, simply click on the shipping confirmation email we send you, click the "View Order" button, once the page loads click on the tracking link.
This will show you the status of your order. Please allow 5-7 days for it to update. Your order is moving through the logistics system but there can be delays in it's reporting. If you need an ETA please contact our team.
Why hasn't my tracking link been updated in a few days?
Sometimes there can be delays in the logistics systems, so don't fret if shipping information is not yet available. Please check back in 5-7 days and it should have updated in most cases.
Contact us if you have concerns regarding this. You can rest assured knowing your tracked and insured package will be delivered in approximately 10-20 business days.
How do I cancel an order?
As long as you contact us within 1 hour after placing the order, we can cancel the order. If you would like to cancel the order, there is a 10% restocking fee to cover transaction processing costs, personnel expenses, and more. These expenses increase the costs of us doing business which is why we must charge it if you want to cancel the order.
Orders cannot be canceled after 1 hour because our team will have automatically packed and dispatched it for you. If you'd like a refund we must wait for the product to arrive first, and we can begin the process from there. Unfortunately, it is impossible for us to intercept a package that has already been dispatched.
Where do you send products from?
Most of our items are stocked and sent right here in the USA! Some of our products are sent from our manufacturers from around the world including China & Hong Kong.
We have an exclusive manufacturer network, and are very picky on what products we choose to sell. We turn down many manufacturers and products because they don't meet our standards.
When you shop with Kikuya Stationery you can rest assured that you're getting a product of exceptional quality!
I've purchased multiple items in 1 order, but only received a few so far. What's happening?
Because our products are sourced from individual manufacturers within our network, in some cases your order will be fulfilled via multiple packages instead of only 1. That means some may arrive before others.
We find this to be a better service, as we can dispatch the items to you more quickly, rather than waiting to ship them all at once.
We can provide tracking information for each individual line item in your order, just reach out to our friendly team if you need an ETA. Rest assured you'll receive all your products in a timely manner.
We always look after our customers and ensure their experience with us is the best!
By purchasing from our website, you agree & accept our shipping methods, timelines and policies, as well as our returns/refunds policies.
If you had any further inquiries and it is not listed here, please contact info@kikuyastationery.com and we will do our best to help!
With Love,
Family At Kikuya Stationery